Refund & Returns Policy
Last updated: September 16, 2026
Thank you for shopping at Buy Digi Store.
Because we sell digital products that are delivered or made available for download shortly after purchase, our refund policy differs from policies for physical goods.
1. Digital Products
All products sold by Buy Digi Store are digital unless specifically stated otherwise.
No physical item will be shipped.
Once a digital product has been successfully downloaded, accessed, or delivered, purchases are generally considered final.
2. When We May Offer a Refund or Replacement
Please contact us if:
- You received the wrong digital product.
- The downloaded file is corrupted or cannot be opened.
- The product is materially different from the description shown on the product page.
- You were accidentally charged more than once for the same order.
- A technical problem on our website prevents you from accessing your purchased product and we are unable to resolve the issue.
Where appropriate, we may first provide a replacement file, corrected download, or technical assistance before issuing a refund.
3. Non-Refundable Situations
Refunds will generally not be provided when:
- You changed your mind after purchase.
- You purchased the wrong product by mistake.
- You no longer need or want the digital product.
- You do not have compatible software or equipment to use the product.
- You expected features that were not stated in the product description.
- You have already downloaded or accessed the product and there is no technical defect.
This policy does not limit any rights that cannot legally be excluded under applicable consumer protection laws.
4. Download Problems
If you have difficulty accessing or downloading your purchase, please contact us before submitting a refund request.
We will make reasonable efforts to provide a working copy of the purchased file.
Email:
Please include your order number and the email address used for the purchase.
5. Duplicate Payments
If you are charged more than once for the same order because of a payment or technical error, please contact us so we can review the transaction and, where appropriate, refund the duplicate payment.
6. Refund Processing
If a refund is approved, it will normally be returned to the original payment method.
The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
7. Sale and Discounted Products
Products purchased during a promotion or sale remain subject to this Refund & Returns Policy.
A discounted price alone does not affect your rights where a product is defective or incorrectly delivered.
8. Contact Us
For questions regarding downloads, refunds, or order issues, contact:
Buy Digi Store
Website: buydigistore.com
Email: support@buydigistore.com